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How to enhance the guest experience in upscale hospitality: an interview with Fanny Lecomte, Area Manager at the Société des Hôtels Littéraires

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Area Manager at the Société des Hôtels Littéraires after more than 15 years in hospitality, Fanny Lecomte answers forthrightly the key questions about the guest experience within an upscale and luxury hotel: what truly defines it, how to embody it daily, and what sets the literary hotels apart from the rest of the industry.

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